General Verification Information

The verification processes allow us to ensure that there is a real person behind each account, as well as the legality of the funds used for betting.

Updating data is required according to the legal requirements of our license in Malta that allows us to operate. In accordance with our Terms and Conditions, the verification process must be completed within thirty (30) days after the first deposit of an account. ***

How do I verify my account?

In order to verify your identity, address, age, the source of your assets, among others and/or to verify the source of funds for any transaction and to comply with our obligations imposed by international regulations, we may ask you to provide personal data and/or documentation such as (but not limited to):

Personal data (KYC/Know Your Customer): Contact our Customer Care team, via Live Chat indicating the following information:

  • Name
  • Full address (country, province, city, zip code and exact address)
  • Date of birth
  • E-mail address
  • Phone

Identity verification: attach your ID and a selfie or self-portrait. Click here for more details

Address verification: attach proof of address. Click here for more details

Verification of source of income: indicate in the cashier, what you do for a living. A document may be requested as proof of your income. Click here for more details

Other verifications may include verification of your credit or debit card or verification of your bank deposit among others.


If you have any questions regarding your verifications, feel free to contact our Customer Care team through our Live Chat.

***Betcris reserves the right to impose restrictions on your account (in-game or at the cashier) while we complete the pending verifications on your account.