Betcris wants to offer you the best service and answer your questions quickly and efficiently. Therefore, you can contact our Customer Care Team through our Live Chat service, which is available 24/7.

Find our Live Chat service

If you do not have a Betcris account or have not logged in:

Mobile users: Click on the ‘Main Menu’ at the top right of your screen, then click on ‘Live Chat’.

Desktop users: Click on ‘Need help?’ at the bottom right of your screen, then click on ‘Live Chat’.

If you are already logged in to your Betcris account:

Mobile users: Click on your ‘Account’ icon at the top right of your screen, then click on ‘Chat’.

Desktop users: Click on the ‘Chat’ icon at the bottom right of your screen.

If you need to find the Live Chat icon within the Online Cashier:

Mobile users: Click on the ‘Chat’ icon in the Online Cashier at the top right of your screen.

Desktop users: Click on the Cashier Online ‘Chat’ icon at the top right of your screen.

If you still cannot see the Live Chat icon, you may need to clear your browser’s cookies and cache.

Deletion of cookies and cache from my browser

In the Chrome application:

1. Open Chrome app on your Android phone or tablet
2. Click on the ‘More’ option (vertical three-dot menu) in the upper right corner
3. Select the option ‘History‘
4. Choose the option ‘Clear browsing data’
5. Choose a time interval (the ‘All’ option is recommended)
6. Check the boxes next to ‘Site and cookie data’ and ‘Cached images and files’
7. Click on ‘Clear data’.

In your Chrome browser on Windows (desktop):

1. Open a Chrome window
2. Click on the ‘More’ option (vertical three-dot menu) in the upper right corner of your screen
3. Select the option ‘More tools‘
4. Choose the option ‘Clear browsing data’
5. Choose a time interval (the ‘All’ option is recommended)
6. Check the boxes next to ‘Site and cookie data’ and ‘Cached images and files’
7. Click on ‘Clear data’.

IMPORTANT:

Additionally you can contact us through our Facebook Messenger channels:

Betcris Ecuador:
https://m.me/betcrisecuador

Betcris Dominican Republic:
https://m.me/Betcris.do

Betcris Panama:
https://m.me/BetcrisPanama

Betcris Peru:
https://m.me/BetcrisPeru

Betcris Honduras:
https://m.me/betcrishon

If your country does not have a direct link to our Facebook Messenger channel, you can contact us through Betcris Latin America:
https://m.me/BetcrisHispano