To make withdrawals you must complete any pending rollovers as well as the identity verification process of your Betcris.** account.
We offer bank transfers and withdrawals at specific location as the fastest methods to make your withdrawals. Remember that withdrawal methods and limits are not the same for all customers and are based on a number of factors, including your country.
If the deposit before your withdrawal was made by credit/debit card, you must wait 24 hours so that your withdrawals can be processed.
Customers must play 100% of their deposits to withdraw them. This does not apply for deposits at Betcris locations.
Withdrawals from third parties will not be allowed, with no exceptions.
Withdrawals
Follow these steps to withdraw your money:
Mobile users:
1. Login to your Betcris account
2. Click on the ‘Main Menu’, at the top of your screen, and then on ‘Cashier’
3. Select ‘Withdraw’ and the method that you will use, which will show you necessary steps to complete the process.
Desktop users:
1. Login to your Betcris account
2. Click on ‘Cashier’ at the top of your screen
3. Select ‘Withdrawal’ and the method you will use, which will show you the data and steps necessary to complete the process.
History
Follow these steps to verify your deposit, withdrawals, and betting history:
Mobile users:
1. Click on your ‘Account’ icon at the top right of your screen
2. Select the ‘History’ option
Desktop users:
1. Click on your ‘Account’ icon at the top right of your screen
2. Select the ‘History’ option
You will be able to see the weekly balance of your account, as well as keep track of deposits, withdrawals and already qualified bets.
IMPORTANT:
If you have any questions about your withdrawal, feel free to contact our Customer Care team through our Live Chat.
**Betcris is committed to prevent that, in the development of its operations, the company is used as a means to legitimize money coming from illicit activities and/or transactions. We have policies, procedures, systems and controls in place to prevent this type of situation in the services we provide. Likewise, the personnel is trained to detect and report any suspicious transaction to the Compliance Department, which investigates the reports received and, if necessary, escalates such reports to the corresponding authority.