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About Your Account

How do I open an account?

Opening an account is quick and easy; you just need to complete the Registration Form which you can find here where you can create your own password and select the currency available in your country. Once completed, you will automatically be assigned your user number and customer service security PIN code.

How old do I have to be to play at Betcris?

To play at Betcris, you must be older than 18 or 21 years older, according to your country’s legislation.

How secure is my personal information?

Betcris takes care of the security and integrity of its customers’ information through the use of the most advanced technology. Our customers can rest assured that their transactions, as well as their personal information, are completely secure.

Account Security:

Betcris keeps records of every transaction and play for up to 90 days. If you wish to view your account history, clic here.

Customer Information:

Betcris does not request more information than is necessary to ensure your privacy. We take care to safeguard all personal information accurately and completely. No personal information of our customers will ever be shared. The user account is for personal and confidential use, and it is the responsibility of the user to keep it that way. Betcris is not responsible for errors made in the account by third parties.

How do I verify my account?

For more details about identity verification on your Betcris account, click here.

How can I change my password?

Please visit www.betcris.com under the login box, select ‘Can’t access your account? There, you can enter your Betcris account number or your email address to receive an email with your account and/or a link to change your password.

Make sure to enter the email address you registered in your Betcris account.

If you are still unable to recover your account password, please contact our Customer Service team at help@betcris.com or via Live Chat.

How do I retrieve my account PIN?

The Customer Service Security PIN is an additional component that helps you to increase the security level of your Betcris account. It will be requested every time you contact a customer service representative via live chat to confirm your identity.

If you forgot your PIN, first log in to your Betcris account and then log in:

Mobile users:

  1. Click on your ‘Account’ icon at the top right of your screen.
  2. Select ‘PIN****’.

You can view your current PIN or change it by entering a new 6-digit code.

Desktop/desktop users:

  1. Click on the ‘Settings’ icon at the top right of your screen.
  2. Select ‘Security’ and then ‘PIN’ at the top right of your screen.

You can view your current PIN or change it by entering a new 6-digit code.

Why is my account unavailable?

This may be due to several reasons, including:

  • You need to verify that your user and password are correct.
  • You must complete the identity verification process.
  • You may have made a transaction with a third party card, third party account and/or card issued in a country other than the registered country, which is not allowed.
  • You need to confirm the ownership of any of the cards used.
  • Verify the IP address from which you are accessing your Betcris account. (the users always must show their real IP; the use of any proxy device, VPN or similar mechanism are forbidden).
  • Invalid account information, e.g. name and/or email address.

If you still can’t log in, here are some possible solutions:

  • Deletes cookies and history from all browser times.
  • Go to the Betcris site using Google Chrome as your browser.
  • Verify that you are not connecting from an IP different than the one in your country.

What should I do if I have a question about my account that is not in this section?

Simply contact us via Live Chat or email our Customer Service department at help@betcris.com.