If you’re having trouble logging into your account, here’s how you can recover access by following these simple steps.
Verify your credentials
Make sure you’re entering your username and password correctly.
If Caps Lock is on, turn it off and try again.
Reset your password
To recover your password, follow these steps:
- Click on “Can’t access your account?” on the login page.
- Enter the email address associated with your account.
- Check your inbox and follow the recovery link Betcris sent you (also check your spam folder just in case).
- Create a new password and use it to log in.
Clear cache and cookies
If the problem persists, try clearing your browser’s cache and cookies. You can also try accessing the site from a different device.
Check your internet connection
Make sure you have a stable connection. If you’re on Wi-Fi, try restarting your router or switching to mobile data.
Contact support
If none of these options work, get in touch with the Betcris support team:
- Via live chat on the website
- By email at help@betcris.com
- By phone (depending on your country)
Important
If your account was blocked for security reasons, the Betcris team will guide you through the steps needed to recover it.